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Managed Services

Jetware Managed Services are available wherever your deployment lives: on premise, at a colocation facility, at an Infrastructure-as-a-Service (IaaS) provider.

Our highly experienced Managed Service team is here around the clock to fix any potential problems with your online projects. You can leverage our deep operational knowledge of Unix and Linux operating systems, and our experience in internet services development.

We provide different subscription plans to fit your needs. You can choose from basic managed service plan for testing or development to advanced 24x7x365 plan for business-critical systems.

Managed Services plans

All plans include:

  • Application and application stack management
  • Hardware and operating system management
  • Application services and performance monitoring
  • Infrastructure monitoring
  • System and application upgrades
  • Security updates
  • Automated backups
  • File changes tracking
  • Configuration versioning
  • Problem diagnosis
  • Performance optimization
  • 1-month free trial

Severity levels
RobotBasicBusinessAdvanced
General questions
Response time and availability < 48 hours
business hours 		< 24 hours
business hours 		< 24 hours
24 x 7 		< 12 hours
24 x 7
Contact methods Web, emailWeb, emailWeb, email, phoneWeb, email, phone
Cases per month 1010UnlimitedUnlimited
Minor/planned:
Requests for enhancements (software configuration and installation), planned maintenance, minor errors
Response time and availability < 48 hours
business hours 		< 24 hours
business hours 		< 24 hours
24 x 7 		< 12 hours
24 x 7
Contact methods Web, emailWeb, email, phoneWeb, email, phoneWeb, email, phone
Time included -5 cases, 2 hours10 cases, 5 hoursUnlimited
Additional time $75 / hour $75 / hour $75 / hour -
Major/production critical:
Services temporary degradation, system is down or seriously impacted
Response time and availability < 2 hours
24 x 7 		< 2 hours
24 x 7 		< 15 minutes
24 x 7 		< 15 minutes
24 x 7
Time included -2 cases, 1 hour5 cases, 2 hoursUnlimited
Contact methods Web, email, phoneWeb, email, phoneWeb, email, phoneWeb, email, phone
Additional time $125 / hour $125 / hour $125 / hour -

Pricing per server
RobotBasicBusinessAdvanced
Jetware runtime environment
$50 / month

Start Free 		$90 / month

Start Free 		$190 / month

Start Free 		$290 / month

Start Free
Linux (RHEL, Ubuntu, SUSE, CentOS, Debian), FreeBSD, Solaris
N/A $190 / month

Start Free 		$350 / month

Start Free 		$490 / month

Start Free
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